Customer Experience Associate II
Conduent
full-time
Posted on:
Location Type: Hybrid
Location: Middletown • Pennsylvania • United States
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Salary
💰 $18 per hour
About the role
- Take chats, inbound, and outbound calls for child support services
- Answer calls timely and chat inquiries in a timely manner
- Provide a one call resolution through asking pertinent questions
- Update member information accurately
- Maintain up-to-date product knowledge
- Utilize soft skills while engaging with members
- Maintain adherence to performance indicators
Requirements
- High School diploma or GED
- Minimum of one year of experience in a customer service roll and call center experience preferred
- Ability to pass a background check.
- Ability to sit for long periods of time.
Benefits
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationcustomer serviceproblem-solvingactive listeningtime managementinterpersonal skillsadaptabilityattention to detailconflict resolutionempathy
Certifications
High School diplomaGED