IT Operations Manager – Government Payments
Conduent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $74,690 - $97,000 per year
About the role
- Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
- Maintaining comprehensive operational documentation to support process consistency and compliance requirements.
- Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
- Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
- Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
- Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
- Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
- Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions.
- Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools.
- Collaborating with product teams to support development initiatives that improve operational efficiency and reliability.
- Supporting release readiness and operational acceptance activities with cross-functional stakeholders.
- Maintaining compliance with corporate training, time attestation, and internal governance requirements.
- Providing after-hours on-call support and responding to operational escalations as needed.
- Demonstrating the organization’s core values in all operational activities and leadership behaviors.
Requirements
- Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments.
- Apply experience with ITIL processes, including incident, problem, change, and release management.
- Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences.
- Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making.
- Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations.
- Demonstrate strong organizational, leadership, and communication skills.
- Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred).
- Demonstrate experience in financial services or government payment environments (preferred).
Benefits
- Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
- Retirement Savings: Robust programs to help you secure your financial future.
- Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: Paths for advancement within a global organization.
- Paid Training: Learn while you earn with award-winning learning platforms.
- Paid Time Off: Competitive PTO packages to help you recharge.
- Great Work Environment: Join an award-winning culture that values diversity and inclusion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT OperationsProduction SupportIT Project ManagementITIL processesincident managementproblem managementchange managementrelease managementsoftware delivery lifecyclesoperational quality standards
Soft Skills
leadershipcommunicationorganizational skillsdecision-makingcomposure under pressure