Conduent

Workforce Management Traffic Analyst

Conduent

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
  • Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
  • Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
  • Re-forecasts planning parameters based on actuals.
  • Updates intraday schedules to best meet requirements for upcoming intervals.
  • Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
  • Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
  • Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Requirements

  • Requires vocational training, certifications, licensures, or equivalent experience.
  • Has advanced, specialized expertise within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.
  • Has developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.
  • Understanding of how best teams integrate and work together to achieve company goals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data organizingquantitative analysisKPI monitoringforecastingschedule managementprocess improvementanalytical expertiseoperational processestechnical expertise
Soft Skills
coordinationautonomyleadershipcommunicationteam integrationproblem-solving
Certifications
vocational trainingcertificationslicensures