Conduent

Customer Experience Associate III

Conduent

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $18 per hour

About the role

  • Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
  • Assists with supervisor call backs
  • Assists with agent chat assistance
  • Assists with the call center floor to assist representatives with questions or difficult telephone calls.
  • Answers inquiries regarding general dispute process
  • Data entry of disputes when necessary
  • Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
  • Performs all other duties as assigned.

Requirements

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or GED
  • A minimum of 1 year experience in Call Center or Customer Services
  • All internals must have 6 months experience in your current role.
  • Must be able to successfully pass a criminal background check, credit check and security fingerprint.
  • Compliance with camera requirements for meetings and training.
  • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • Equipment: The company will provide all necessary computer equipment
  • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
  • Working knowledge of computers and Windows applications.
Benefits
  • Full Time Employment
  • Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
  • Work schedule: will be the following 11:00AM-8:00PM or 12:00PM-9:00PM, with varying days off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycall center experiencecustomer service experienceinternet speed testWindows applications
Soft Skills
communicationproblem-solvingteamworksupervisory skillsadaptability
Certifications
High School DiplomaGED