Technical Customer Service Specialist
Conduent
full-time
Posted on:
Location Type: Remote
Location: Kentucky • United States
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Salary
💰 $17 per hour
Job Level
About the role
- Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
- Performing routine call center activities concerning business products and services.
- Using the tools provided to guide you through customer conversations.
- Providing customers with important information while communicating in a warm empathetic manner.
- Gathering information to keep customer profiles and accounts up to date.
- Using your computer knowledge to give exceptional customer service.
Requirements
- Have a high school diploma or equivalent.
- Be able to successfully pass a criminal background check.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
- Have at least 6 months of customer service work experience.
- Typing Speed of 30WPM or higher.
- Have knowledge of desktop and portable devices.
- Have knowledge of relational databases, SSL and/or Servers.
- Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
- Secured workspace that has a door that separates you from the rest of your home.
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Weekends and holidays normally off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicerelational databasesSSLserverstyping speed 30WPMcomputer knowledgeinternet speed 10mbpsupload speed 3mbpsping results lower than 175ms
Soft Skills
empathetic communicationproblem resolutioncustomer needs identification
Certifications
high school diploma or equivalent