Conduent

Delivery Manager – Transportation

Conduent

full-time

Posted on:

Location Type: Hybrid

Location: Norfolk • Virginia • United States

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Salary

💰 $81,659 - $106,050 per year

About the role

  • Oversee the end-to-end delivery of services to clients or customers, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
  • Build and maintain strong relationships with clients, acting as the primary point of contact for service-related discussions, escalations, and issue resolution.
  • Monitor performance metrics, including availability, reliability, responsiveness, and quality, and take appropriate actions to address deviations or issues.
  • Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction.
  • Prepare and present regular service performance reports, highlighting key metrics, achievements, challenges, and improvement initiatives to management and clients.
  • Collaborate with the sales and legal teams to review and negotiate service contracts, ensuring that contractual commitments align with the organization's capabilities and resources.
  • Manage relationships with third-party vendors, suppliers, and subcontractors involved in service delivery, ensuring compliance with contractual obligations and quality standards.
  • Identify, assess, and manage service delivery risks, ensuring contract compliance.

Requirements

  • Have at least five (5) years of experience working in a delivery management role.
  • Demonstrate familiarity with relevant transportation and tolling industry technologies, systems, and software.
  • Possess strong leadership and people management abilities, with experience managing and motivating teams.
  • Exhibit analytical and problem-solving skills to identify issues, analyze data, and drive process improvements.
  • Have a results-oriented mindset focusing on customer satisfaction and service quality.
  • Demonstrate excellent communication and interpersonal skills to interact with clients, stakeholders, and cross-functional teams effectively.
  • Be proficient with the MS Office Suite, including Microsoft Project.
  • Must have dependable transportation and the ability to travel to client locations as needed.
Benefits
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
delivery managementperformance metricsservice level agreementscontract negotiationrisk managementdata analysisprocess improvement
Soft Skills
leadershippeople managementanalytical skillsproblem-solvingresults-oriented mindsetcommunication skillsinterpersonal skills