Customer Experience Associate
Conduent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $16 per hour
About the role
- Provides 24/7 phone coverage for our partners and handles inquiries.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications.
- Apply experience and skills to complete assigned work.
- Works within established procedures, practices, and with a moderate degree of supervision.
- Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience.
- Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
- Performs other duties as assigned and comply with all policies and standards.
Requirements
- Must at least 18 years of age or older
- Have a High School Diploma or an equivalent level of education.
- Must be able to submit to a pre-employment screening and drug test
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Must have Customer Services Experience in a Call Center environment is preferred
- Must have MS Office experience-ability to proficiently use Word and Outlook
- Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred
- Must be able to work weekends and some holidays (some nights, weekends, holiday as this is a 24/7 operation)
Benefits
- Paid Training
- Medical, dental, 401K/matching, vision benefits, and more!
- PerkSpot - Employee discount program
- Career growth opportunities
- Positive employee friendly culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecall center operationsdata organizing skillstransaction processingsales and marketing servicesmedical insurance knowledgeMedicaid experiencepharmacy benefits knowledgeMS OfficeWord proficiency
Soft Skills
empathycommunication skillsanalytical skillsproblem-solvinginterpersonal skillsorganizational skillsability to work under supervisionability to follow established proceduresadaptabilityteamwork
Certifications
high school diplomavocational trainingcustomer service certification