Conduent

Customer Experience Associate II

Conduent

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Requirements

  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.
  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
data organizingcoordinationcustomer serviceempathycommunicationproblem-solvinganalytical skillsoperational skills
Certifications
vocational trainingcertificationslicensures