Managing day-to-day operations for infrastructure, applications, cloud services, and core systems
Ensuring SLAs and OLAs are met while maintaining system performance and security
Leading incident response, major incident management, root cause analysis, and problem resolution
Strengthening monitoring, logging, alerting, dashboards, and operational runbooks
Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing
Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking
Establishing and communicating maintenance schedules and change windows
Owning the end-to-end bugfix lifecycle from intake through deployment
Coordinating with engineering and QA teams to validate fixes and releases
Managing minor enhancements, automation improvements, and configuration changes
Supporting major releases, upgrades, and system rollouts with readiness planning
Leading release management processes including approvals, timelines, environments, and deployment execution
Defining release standards, rollback procedures, and version controls
Tracking release and operational KPIs and driving continuous improvement initiatives
Enforcing ITIL-aligned processes across incident, change, and release management
Partnering with security teams on vulnerabilities, access controls, and audit readiness
Leading technical staff and managing vendors, contracts, and escalations
Managing O&M budgets and optimizing costs across infrastructure and cloud environments
Driving automation initiatives to improve stability and reduce operational effort

Requirements

Demonstrate 10+ years of experience in IT operations, infrastructure, or application operations
Lead technical teams with at least 3+ years of people management experience
Manage release processes, bugfix pipelines, and application lifecycle activities
Work across hybrid environments including cloud and on-prem platforms
Apply knowledge of ITIL processes and ITSM tools such as ServiceNow or Jira Service Management
Coordinate cross-functional teams across development, QA, operations, and security
Analyze operational metrics and implement improvements based on data
Communicate clearly with technical and business stakeholders.

Benefits

Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationsinfrastructure managementapplication operationsincident responseroot cause analysisproblem resolutionrelease managementautomation improvementsdisaster recovery testingbugfix lifecycle management

Soft Skills

leadershipcommunicationcross-functional collaborationpeople managementanalytical skillscontinuous improvementstakeholder managementbudget managementvendor managementorganizational skills

Certifications

ITIL certification