Conduent

Benefits Administration Services Associate II

Conduent

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $17 per hour

About the role

  • Responding to client specific inquiries through multiple channels including telephone and web correspondence.
  • Assisting participants with the information needed to make informed decisions
  • Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
  • Explaining the appropriate participant forms and provides guidance on completion
  • Completing follow up and call backs in a timely manner and escalate as appropriate
  • Gathering information to keep customer profiles and accounts up to date
  • Providing great customer service.

Requirements

  • Have a High School Diploma or an equivalent level of education
  • Be able to successfully pass a criminal background check
  • Demonstrate problem-solving skills
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingcustomer servicetimelinessaccuracycommunicationguidancefollow-upescalation
Certifications
High School Diploma