Conduent

Fraud Operations Manager

Conduent

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Salary

💰 $85,000 per year

About the role

  • Lead and manage multi-country fraud operations teams, including managers, supervisors, and analysts
  • Oversee workforce management to meet or exceed KPIs and SLAs
  • Partner with client workforce teams, recruiting, and HR to ensure appropriate staffing levels
  • Provide coaching, performance management, and development for leaders and frontline staff
  • Lead monthly performance reviews focused on SLA attainment and operational results
  • Develop and implement operational strategies to improve fraud detection effectiveness and customer experience
  • Monitor emerging fraud trends and partner with clients to adjust detection methodologies
  • Ensure compliance with internal policies, client policies, and regulatory requirements
  • Manage client relationships and provide clear, accurate, and timely performance communication
  • Collaborate cross-functionally to improve operational efficiency and customer experience
  • Use data and analytics to identify fraud trends, staffing needs, and performance improvement opportunities
  • Report fraud metrics, trends, and operational performance to clients and senior leadership

Requirements

  • Bachelor’s degree in Business, Finance, Criminal Justice, or related field
  • 5–10 years of experience in retail banking fraud operations or investigations, including deposit and online/mobile banking fraud
  • 2–5 years managing teams of 40+ associates, including frontline managers and supervisors
  • Experience in contact center environments strongly preferred
Benefits
  • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
  • Retirement Savings: Robust programs to help you secure your financial future.
  • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: Paths for advancement within a global organization.
  • Paid Training: Learn while you earn with award-winning learning platforms.
  • Paid Time Off: Competitive PTO packages to help you recharge.
  • Great Work Environment: Join an award-winning culture that values diversity and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud detectionperformance managementdata analyticsoperational strategiesworkforce managementKPI managementSLA attainmentclient relationship managementstaffing analysisregulatory compliance
Soft Skills
leadershipcoachingcommunicationcollaborationperformance reviewproblem-solvingstrategic thinkingteam managementinterpersonal skillsorganizational skills
Certifications
Bachelor’s degree