Retirement Case Administrator
Conduent
full-time
Posted on:
Location Type: Remote
Location: Alaska • Arizona • United States
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Salary
💰 $33,600 - $42,000 per year
About the role
- Administrators will be assigned retirement cases daily and will log them
- Make a 10-day courtesy call to ensure participant receives pension package
- Offer to assist participant with completing pension package
- Set expectations for payment processing
- Responsible for cases from beginning to end when first payment is processed
- After payment processes, administrator will close the case
Requirements
- Previous call center experience
- Retirement/pension knowledge preferred
- Strong written and verbal communication skills
- Attention to detail
- Must be able to successfully complete a background check and drug screening
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experienceretirement knowledgepension knowledgebackground checkdrug screeninginternet speed testethernet connection
Soft Skills
written communicationverbal communicationattention to detail