Manager, Benefits Administration Services – Defined Benefits
Conduent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $67,760 - $88,000 per year
About the role
- Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth.
- Work with clients and leadership to help implement business strategy, service models, and operational priorities.
- Help ensure business units meet SLAs, performance metrics, and service delivery standards.
- Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements.
- Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management.
- Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
- Contribute to the development and review of performance reports, KPIs, and operational metrics.
- Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
- Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- 5+ years of client-facing or client support experience, preferably within defined benefit, defined contribution, or pension administration.
- Experience supporting teams within BPO and/or call center environments in benefits administration.
- Strong background in defined benefit and/or defined contribution plan administration, including operational support and client relationship management.
- Proficiency in MS Office, with strong Excel skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
defined benefit administrationdefined contribution administrationpension administrationoperational supportclient relationship managementprocess improvementoperational efficienciesbusiness continuity planningperformance metricsKPI development
Soft Skills
client satisfactionclient retentionclient supportcollaborationcommunicationstrategic planningproblem-solvingstakeholder managementorganizational skillsattention to detail