Senior Manager, Benefits Administration Services – Defined Benefits
Conduent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $115,000 per year
Job Level
About the role
- Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.
- Partner with clients and leadership to help define business strategy, service models, and operational priorities.
- Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.
- Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration.
- Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management.
- Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
- Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making.
- Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
- Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- 7+ years of client-facing or client support experience, preferably within defined benefit, defined contribution or pension administration.
- Experience managing teams within BPO and/or call center environments supporting benefits administration.
- Strong background in defined benefit and/or defined contribution plan administration, including operational oversight and client management.
- Advanced proficiency in MS Office, with strong Excel skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
defined benefit administrationdefined contribution administrationpension administrationoperational oversightclient managementprocess improvementdata-driven decision-makingperformance metricsbusiness continuity planningKPI development
Soft skills
client satisfactionclient retentionleadershipcollaborationcommunicationstrategic planningoperational efficiencystakeholder managementteam managementproblem-solving
Certifications
Bachelor's degree