Conduent

Customer Experience Associate II

Conduent

full-time

Posted on:

Location Type: Office

Location: Somerset • New Jersey • United States

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Salary

💰 $17 - $22 per hour

About the role

  • Act as the primary liaison between clients, field technicians, and technical support teams to ensure timely issue resolution.
  • Create and manage work orders in the ticketing system for dispatching field technicians.
  • Monitor the Central Management System to identify and escalate errors to field technicians or internal teams.
  • Respond promptly to requests from field technicians via phone, text, and email.
  • Handle referred issues from internal and external sources through phone and email communication.

Requirements

  • Previous office experience in technical support or customer care within the Communications or Mass Media industry.
  • Strong technical problem-solving skills and ability to collaborate effectively with field technicians.
  • Working knowledge of computer hardware gained through professional experience or education.
  • Proficiency in MS Office applications, including Outlook and Excel.
  • Experience providing technical support and peer-to-peer training in an office setting.
  • Ability to work the following schedule: Tuesday–Friday, 1:00 PM–9:30 PM, and Saturday, 10:00 AM–6:30 PM.
  • Flexibility to work beyond scheduled hours, including mandatory overtime when required.
  • High School Diploma or equivalent.
Benefits
  • Health and Welfare Benefits: tailored to fit needs from the first day of employment.
  • Retirement Savings: support in saving for future.
  • Employee Discounts: access to a selection of discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: opportunities to advance career within a vast portfolio of businesses.
  • Paid Training: access to award-winning learning platforms.
  • Paid time off: attractive packages designed to enjoy life away from work.
  • Great Work Environment: award-winning culture with recognition for diversity efforts.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportproblem-solvingcomputer hardwarepeer-to-peer trainingwork order management
Soft skills
collaborationcommunicationflexibilitytimely issue resolution
Certifications
High School Diploma