Correspondence Customer Service Representative II
Conduent
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $20 per hour
About the role
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Gathers information, and responds to research requests in a concise yet accurate manner.
- Communicates appropriate options for resolution in a timely manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Works autonomously within established procedures and practices.
- Provide support to other positions/operations in cases during heavy workloads or absences.
- Provides functional guidance, training and assistance to lower level staff.
- Provides assistance, training and troubleshooting support to lower level staff.
Requirements
- Must reside in Florida to be considered
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri.
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Competitive Pay: $20/hr
- Paid Training: Get the training you need to excel.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mainframe applicationsweb-based applications
Soft skills
customer servicecommunicationproblem-solvingautonomytrainingfunctional guidance
Certifications
High School Diploma