Transaction Processing Customer Service Representative II
Conduent
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $20 per hour
About the role
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Process required transactions via mainframe or web-based applications.
- May require outbound correspondence from the client to be processed.
- Receives documents from both electronic and hard copy forms for processing.
- Sorts, images, documents, files, and archives by form type.
- Identifies documents and their purpose; creating a database of information.
- Classifies documents based on contract requirements.
- Captures information based on client requirements.
- Verifies data from automated data extraction tools.
- Ensures transmission of processed data to the appropriate next level.
- Performs other duties as assigned.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Works autonomously within established procedures and practices
Requirements
- Must reside in Florida to be considered
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri.
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Competitive Pay: $20/hr
- Paid Training: Get the training you need to excel.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data processingdocument classificationdata verificationdatabase creationautomated data extraction
Soft skills
customer serviceattention to detailconfidentiality adherenceautonomous work
Certifications
High School Diploma