Condominium Authority of Ontario

Business Intelligence Developer

• Collaborate with teams to identify relevant data sources and gather necessary data.
• Clean, transform, and preprocess data to ensure accuracy, consistency, and readiness for analysis.
• Work with stakeholders to determine reporting needs that enable data-driven decisions.
• Develop dashboards, charts, reports, and other visualizations to clearly present findings.
• Automate recurring reports and data visualizations where possible to increase efficiency.
• Translate complex data into actionable insights that drive business decisions.
• Collaborate with business teams to understand their needs and offer data-driven recommendations.
• Apply statistical techniques to analyze large datasets and extract meaningful insights and forecasts.
• Identify trends, patterns, and correlations to support business objectives.
• Conduct exploratory data analysis to uncover new insights and opportunities.
• Define and maintain a "source of truth" for data, ensuring consistency across teams.
• Identify and resolve data discrepancies or anomalies.
• Provide recommendations to business teams and management based on analysis to support actionable solutions.
• Stay updated on industry trends, best practices, and emerging technologies in data analysis.
• Proactively suggest improvements to processes and ways to enhance data analysis efficiency.
• Partner with cross-functional teams, including analysts, managers, and directors, to gather requirements and offer analytical support.
• Communicate findings effectively to both technical and non-technical stakeholders.
• Perform other related duties as assigned.

Business Intelligence Analyst

Director

• Engage and empower Ontario’s condominium communities
• Provide strong participation in Board meetings
• Demonstrate proactive support of CAO’s mission
• Oversee and direct CAO’s performance to MPBSDP
• Assess skills gap, knowledge, and experience of current directors
• Collaborate with a diverse and inclusive Board
• Attend formal interviews and provide references if shortlisted
• Participate in Board and committee meetings in-person or via electronic means

Elected Director, CAO Board

Communications

• Develop, coordinate and advise on an array of print and electronic communications, including e-blasts, news releases, media responses, pitched articles, speeches, key messages, presentations, and any other public or internal communications products.
• Provide internal communications support to the CEO and Senior Management Team.
• Ensure products are error-free, adhere to style guidelines and are in alignment with CAO priorities.
• Distill technical content, presenting it in a compelling and simple to understand way.
• Collaborate with co-workers and come up with fresh, creative content ideas, keeping our audience in mind.
• Support logistics for CAO’s in-person and virtual event activities such as participation in trade shows and educational sessions.
• Understand data and leverage it to increase reader engagement and retention.
• Perform ongoing quality control and review of web content and functionality to ensure they meet corporate communications goals and objectives.
• Support stakeholder relations and government relations activities as needed.
• Manage projects for a multitude of channels and audiences.
• Advocate for plain language writing through the organization.
• Support the content development of the CAO’s annual Strategic Business Plan and Annual Report.
• Other duties as assigned.

Senior Communications & Marketing Advisor

Compliance

• Reviews and process complaints received by the CMRAO against individual condominium managers and condominium management provider firms and make recommendations for resolution of cases.
• Supports licensing activities as a backup resource.
• Responds to inquiries on the phone or via email by providing information and support to applicants and others related to licensing and application requirements.
• Manages the intake of complaints about condominium managers and condominium management provider firms ensuring comprehensive information is captured in the database.
• Makes initial inquiries related to the complaint and determines the appropriate resolution path within policies parameters.
• Ensures appropriate tracking of complaints through the multiple stage processes and recording and publication of process outcomes in keeping with policies.
• Maintains a file record of each case to ensure that all relevant supporting documentation including all communications are documented in a professional manner to support further administrative or legal action, if required.
• Effectively communicates and provide information in a professional manner in writing or over the telephone to achieve the goal of establishing an understanding of the legislation as well as compliance with the CMSA and Regulations.
• Brings to the attention of the Manager any compliance issues, incidents or developing trends of concern that require consideration for further action or internal review of established policies.
• Prepares data and reports about compliance activities and profile of complainants and complaints.
• Maintains and keeps current CMRAO’s database of all compliance files assigned to them including all corresponding actions, activities, decisions and outcomes.
• May be directed to conduct inspections in relation to compliance files and/or for the purpose of verifying former registrants have ceased operating after voluntarily terminating or having their registration revoked.
• May be appointed as Inspector by the Registrar of the CMRAO for the purposes of conducting inspections in accordance with sections 59 and 60 of the Condominium Management Services Act, 2015.
• Conduct the inspection of licensed businesses and individual condominium managers.
• Conduct the analysis of documents and materials and evaluates compliance with the Condominium Management Services Act, 2015 (CMSA).
• Prepare inspection reports on the conduct and activities of licensees; prepares report of findings and recommendations for further action if required.
• Provide advice and recommendations regarding conditions to place on a license based on analysis of documents.
• Assists with special projects and initiatives, as needed.
• Recommends, as needed, policies, procedures, and guidelines to improve the efficiency and effectiveness of complaints handling operations.

Business Intelligence Analyst

Elected Director, CAO Board

Senior Communications & Marketing Advisor

Compliance Officer