Program Director
Concordance
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
Visit company websiteExplore more
Job Level
About the role
- Provide programmatic oversight for all center-based services and participant supports
- Ensure programming aligns with the Concordance Model, clinical best practices, and trauma-informed principles
- Support staff in managing complex participant needs, including escalation and case staffing
- Maintain compliance with CARF, HIPAA, state regulations, and internal protocols
- Lead implementation of new programming or interventions in collaboration with senior leadership
- Directly supervise Care Team Members, providing coaching, support, and accountability
- Hold weekly team meetings to coordinate care, align practices, and share updates
- Conduct monthly 1:1 supervision sessions with direct reports
- Deliver clinical supervision as appropriate based on licensure
- Identify training needs and support professional development
- Foster a culture of collaboration, empathy, high performance, and trauma-informed care
- Audit participant records and sessions to ensure accuracy, completeness, and fidelity
- Oversee documentation standards, ensuring timely and compliant entries
- Monitor caseloads, service delivery patterns, and team productivity
- Track and report key program metrics, participant outcomes, and progress trends
- Develop and implement quality improvement strategies based on data insights
- Ensure a consistent, healing, dignified experience for participants across all services
- Support creative, policy-aligned problem solving to reduce barriers to engagement
- Address participant escalations and collaborate with staff to resolve issues
- Advocate for participant needs across multidisciplinary teams
- Partner with Concordance’s senior leadership to implement strategies, enhance programming, and improve team member experience
Requirements
- Master's degree in counseling, social work, behavioral health, or related field
- LCSW, LPC, or related license
- 5-7 years of experience in social work, behavioral health, case management, counseling, or a related field
- 3-5 years of experience of people leadership
- Experience supervising multidisciplinary teams preferred
- Strong understanding of trauma-informed care, behavioral health, and evidence-based practices
- Experience working with justice-involved adults or other vulnerable populations is strongly preferred.
Benefits
- Competitive pay and paid time off
- Matching 401(k)
- Comprehensive benefits package including medical, dental, and vision coverage
- Basic life insurance and AD&D
- Professional development opportunities
- Access to EAP program
- Health & Wellness Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
programmatic oversightclinical supervisionquality improvement strategiescase managementdocumentation standardsdata insightsparticipant outcomesservice delivery patternstrauma-informed careevidence-based practices
Soft Skills
coachingcollaborationempathyhigh performanceproblem solvingaccountabilitycommunicationleadershipsupporttraining needs identification
Certifications
Master's degree in counselingMaster's degree in social workMaster's degree in behavioral healthLCSWLPC