Concordance

Program Manager

• Provide programmatic oversight for all center-based services and participant supports
• Ensure programming aligns with the Concordance Model, clinical best practices, and trauma-informed principles
• Support staff in managing complex participant needs, including escalation and case staffing
• Maintain compliance with CARF, HIPAA, state regulations, and internal protocols
• Lead implementation of new programming or interventions in collaboration with senior leadership
• Directly supervise Care Team Members, providing coaching, support, and accountability
• Hold weekly team meetings to coordinate care, align practices, and share updates
• Conduct monthly 1:1 supervision sessions with direct reports
• Deliver clinical supervision as appropriate based on licensure
• Identify training needs and support professional development
• Foster a culture of collaboration, empathy, high performance, and trauma-informed care
• Audit participant records and sessions to ensure accuracy, completeness, and fidelity
• Oversee documentation standards, ensuring timely and compliant entries
• Monitor caseloads, service delivery patterns, and team productivity
• Track and report key program metrics, participant outcomes, and progress trends
• Develop and implement quality improvement strategies based on data insights
• Ensure a consistent, healing, dignified experience for participants across all services
• Support creative, policy-aligned problem solving to reduce barriers to engagement
• Address participant escalations and collaborate with staff to resolve issues
• Advocate for participant needs across multidisciplinary teams
• Partner with Concordance’s senior leadership to implement strategies, enhance programming, and improve team member experience

Program Director