Concordance Healthcare Solutions

Accounts Receivable

• Provide support with the daily operations of the Accounting and Finance departments.
• Communicate with internal/external stakeholders as necessary to complete job duties.
• Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
• Updates job knowledge and skills by participating in educational opportunities.
• Accomplishes accounting and organization mission by completing related results as needed.
• Cash Application: Process customer payments by verifying and recording lockbox deposits, electronic payments and credit card payments in a timely and accurate manner.
• Posts customer payments by recording cash, checks, and credit card transactions. Balance and post daily A/R cash batches.
• Process high volumes of transactions with high level of accuracy.
• Process and reconcile accounts receivables and remittances.
• Address payment issues with customers, such as double payments, overpayment, missing remits, or other discrepancies.
• Inform appropriate Collections and Sales team members about short paid issues daily.
• Escalate continued (2 or more payments) short paid items to Accounts Receivable Manager.
• Investigate and resolve misapplied cash transactions.
• Collections: Proactively resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department team.
• Maintain contact with all accounts at least twice per month.
• Contact accounts with 90+ days past due accounts weekly via phone.
• Communicate to Accounts Receivable Manager when accounts are approaching 90+ days past due.
• Maintain phone contact on all accounts 60+ days past due.
• Develop and maintain procedures to ensure customers are paying according to agreed upon payment plan; follow-up promptly when customers fail to pay as they promised.
• Educate customers on payment terms and solve issues with habitual slow paying accounts.
• Run and utilize weekly and monthly aging reports to manage their assigned customers’ payment history.
• Utilize Senior Collectors, Account Receivable Manager and/or Sales team for resolving very difficult situations.
• Maintain and monitor list of customers “On Hold,” ensuring that customers are in compliance with credit policies.
• Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to customer accounts.
• Follow up with customers if there are any discrepancies on payments.
• Provide copies of invoices and/or updated reports to customers when required.
• Verify validity of account discrepancies by obtaining and investigating information from sales, contracts, customer service departments, and from customers. Resolves discrepancies.
• Develop relationships with customers to allow for better communication going forward.
• Demonstrate the ability to handle a portfolio and produce exemplary results.
• Other duties as assigned.

Accounts Receivable Specialist

QA Engineer

• Lead and execute the end-to-end Quality Assurance strategy aligned to the Product Delivery Lifecycle (PDLC).
• Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability.
• Establish and execute risk-based test strategies (manual and automated).
• Own data quality assurance practices, including validation of data integrity, lineage, analytics outputs, and governed metrics.
• Embed security and compliance validation into QA practices.
• Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches.
• Define validation and monitoring strategies for AI/ML-enabled features.
• Provide clear visibility into quality posture through defect trends and documented risk.

Quality Assurance Manager

Architect

• Own the end-to-end architectural integrity of the Palantir Technologies Foundry platform
• Lead architecture decisions for complex, cross-functional initiatives spanning multiple business units
• Translate business objectives and product strategies into scalable execution roadmaps
• Identify architectural risks early and develop practical mitigation strategies
• Establish architectural standards for ontology-driven data modeling and application development patterns
• Define scalable, supportable patterns for data operations and system integration methodologies
• Ensure security controls, performance optimization, reliability, and cost efficiency are embedded into platform design
• Promote the use of AI-assisted development tools and modern engineering practices
• Define, implement, and maintain enterprise architecture standards and governance guardrails
• Mentor and coach senior engineers and technical leads to elevate architectural standards across the organization.

Senior Architect

Full-stack Engineer

• Develop and maintain web applications using modern technologies
• Collaborate with cross-functional teams to deliver high-quality software
• Participate in code reviews and contribute to technical architecture decisions
• Mentor junior developers and share best practices

Forward Deployed Software Engineer

Account Manager

• Serve as a project-focused partner to the sales organization leading cross-functional initiatives that support customer retention, revenue growth, and operational efficiency.
• Ensure all deliverables are achieved within the required timeframe to ensure optimal profitability, sales success, and customer satisfaction.
• Utilize company tools to compile data and create resources for the sales team to enhance decision-making in terms of sales capture and profitability.
• Manage the preparation, submission, and tracking of bids across commercial and non-government contracts.
• Support high-value and smaller-scale bid opportunities, ensuring timely and accurate responses that align with company pricing and sales strategies.
• Identify, communicate, create, and implement reporting and processes to enable effective and profitable support.
• Work closely with the sales, training, and product development teams to share customer insights that inform additional product and service sales opportunities.
• Lead end-to-end bid management for opportunities of all sizes, supporting sales teams from qualification through award.
• Manage full contract lifecycle, including drafting, renewals, modifications, pricing updates, audits, and compliance with terms.
• Analyze pipeline activity, sales trends, and customer purchasing behavior to identify risks and revenue opportunities.
• Drive process improvements by identifying inefficiencies and resolving recurring operational and sales issues.
• Develop and deliver reporting on bid activity, contract performance, and sales metrics.
• Maintain accurate documentation, standardized procedures, and serve as liaison between internal and external stakeholders.
• Other duties as assigned.

Customer Relations Manager

Sales

• Provide leadership and direction to the assigned sales team, focusing on new customer acquisition and customer retention
• Guide the sales team to meet organizational goals of revenue growth and profitability
• Hire, train, develop, and lead the members of the assigned sales team
• Create strategies for sales and the organization to meet established financial and sales objectives
• Collaborate closely with Regional Directors
• Develop strong relationships with key corporate accounts
• Ensure team has proper ongoing training and tools

Accounts Receivable Specialist

Quality Assurance Manager

Senior Architect

Forward Deployed Software Engineer

Customer Relations Manager

Vice President – Acute Sales