Account Manager
Concord Servicing
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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About the role
- Develop and maintain strong relationships with assigned client accounts
- Act as the main point of contact for clients, addressing their needs and concerns
- Gain a deep understanding of clients' business objectives and provide strategic guidance and support
- Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
- Monitor and analyze client performance metrics
- Prepare and present regular reports and updates to clients on account status and progress
- Ensure timely and accurate delivery of services to clients
- Resolve client issues and disputes in a timely and satisfactory manner
Requirements
- Proven experience in account management or a similar role
- Experience in consumer marketplace lending, SaaS loan servicing, fintech, or financial services platforms strongly preferred
- Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope)
- Strong problem-solving and negotiation abilities
- Ability to build and maintain strong client relationships
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite
- Bachelor’s degree in business administration or a related field
Benefits
- Grocery Vouchers
- Internet Bonus
- Medical Insurance
- Life Insurance
- Dental Insurance
- Law Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementconsumer marketplace lendingSaaS loan servicingfintechfinancial services
Soft Skills
communication skillsinterpersonal skillsproblem-solvingnegotiation abilitiesclient relationship managementorganizational skillsmultitaskingprioritization
Certifications
Bachelor’s degree in business administration