Concord Servicing

Data Operations Analyst

Concord Servicing

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Salary

💰 MX$23,000 per month

About the role

  • Promptly address corporate client requests, prioritizing customer satisfaction.
  • Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.
  • Analyze transactions, new sales, and support cases for KPI’s and client executive reporting.
  • Validate data files to detect and correct potential errors.
  • Upload sales data to the system, ensuring compliance with client specifications and expectations.
  • Maintain organized, secure documentation in line with company privacy and security protocols.
  • Conduct regular audits to ensure consumer information accuracy for corporate clients.
  • Collaborate with cross-functional teams to resolve operational issues and optimize processes.
  • Propose process improvements related to client management and payments to enhance efficiency and customer experience.
  • Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.

Requirements

  • Technical degree or bachelor’s degree in administration, Finance, Accounting, or a related field.
  • Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.
  • Previous experience in corporate client support and operational process management is preferred.
  • Advanced proficiency in English (both written and spoken).
  • Intermediate knowledge of Microsoft Excel and other Office applications.
  • Ability to manage multiple tasks simultaneously with high attention to detail.
  • Strong communication and customer service skills.
  • Ability to work under pressure and meet deadlines.
  • Availability to work on Mexican holidays and rest on U.S. holidays.
Benefits
  • Salary 23,000
  • Ticket Vouchers 2,000
  • Internet Bonus 1000
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI analysispayment processingtransaction analysisdata validationdocumentation managementaudit proceduresprocess improvementclient managementoperations management
Soft Skills
customer satisfactioncommunicationattention to detailmultitaskingproblem-solvingcollaborationcustomer servicetime managementadaptabilitywork under pressure
Certifications
technical degreebachelor's degree in administrationbachelor's degree in financebachelor's degree in accounting