Concord Academy Memphis

Solutions Engineer

• Implement and support integrations using interface engines (e.g., Mirth Connect, Rhapsody, Cloverleaf, Ensemble), including message transformation, routing, and error handling
• Design, configure, and maintain interfaces using HL7 v2.x, HL7 v3, CDA, and FHIR R4/R5 (RESTful APIs) between EHRs, external systems (healthcare providers, billing, HIEs, etc.) and Concord.
• Map and transform healthcare data between HL7, FHIR, JSON, XML, and flat file formats.
• Deploy, configure, and maintain secure APIs for healthcare data exchange, including authentication, authorization, and encryption best practices.
• Implement authentication and authorization protocols (OAuth2, OpenID Connect, JWT) for FHIR-based integrations and secure APIs.
• Monitor, troubleshoot, and resolve interface and integration issues.
• Maintain comprehensive documentation for interface workflows, message structures, API specifications, and integration configurations.
• Create and deliver Statements of Work (SOW) for integration and implementation projects, ensuring alignment with client requirements and organizational standards.
• Collaborate with stakeholders to gather requirements, define interface specifications, and build test plans.
• Ensure all integrations comply with HIPAA, HITRUST, and other regulatory and security standards.
• Stay current with evolving interoperability standards (e.g., FHIR, SMART on FHIR, HL7 accelerators).

Integration Engineer

Marketing

• Build, launch, and manage marketing campaigns in HubSpot, including emails, workflows, lists, forms, and automation
• Own day‑to‑day campaign operations, ensuring accurate setup, QA, and execution across channels
• Create, optimize, and maintain static and active lists to support targeting, segmentation, and reporting
• Monitor campaign performance and troubleshoot operational issues as they arise
• Manage and optimize HubSpot tools, including lifecycle stages, properties, lead routing, and AI features
• Support the use of AI tools within HubSpot to improve efficiency, personalization, and campaign performance
• Maintain clean data practices and help identify opportunities to improve automation and scalability
• Make updates and optimizations to the website as needed (copy changes, page edits, form updates, CTAs, etc.)
• Support landing page creation and optimization for campaigns and lead generation
• Partner with marketing and web stakeholders to ensure pages are accurate, functional, and on brand
• Work closely with demand generation, content, and revenue teams to support go-to‑to‑market initiatives
• Document processes and help improve how campaigns are built, launched, and managed
• Support ongoing optimization efforts across campaigns, lists, automation, and web experiences

Marketing Campaign Specialist

Product Marketing

• Own sales enablement content strategy for assigned products/services (messaging, positioning, proof points, and talk tracks) aligned to ICPs, use cases, and sales stages
• Develop and maintain enablement assets such as pitch decks, one-pagers, solution briefs, email templates, discovery questions, objection handling, and competitive battlecards
• Create partner-facing enablement materials (partner pitch decks, co-selling guides, partner FAQs) to support partner recruitment, onboarding, and activation
• Partner with Sales managers, Product Management and Sales Engineering to plan and deliver product/market training, including live sessions, recorded modules, and release updates
• Gather field input through win/loss learnings, deal reviews, customer/partner calls, and feedback loops; translate insights into content and product marketing recommendations
• Conduct market, customer, and competitive research; synthesize findings into actionable guidance for sellers and partners
• Support go-to-market launches and sales plays by coordinating cross-functional inputs, producing launch kits, and ensuring sales readiness
• Collaborate with demand generation on campaign themes and assets, ensuring alignment between marketing programs and the sales/partner motions they support

Product Marketing Manager – Contract

Content Manager

• Develop and maintain a cohesive content strategy that supports brand positioning, organic discoverability, and thought leadership.
• Own the editorial calendar across web and social, informed by SEO, AEO, audience insights, and business priorities.
• Create, edit, and optimize content across formats, including blog posts, social content, web pages, emails, and light multimedia.
• Ensure content reflects Concord’s brand voice, messaging standards, and content governance guidelines.
• Own day-to-day management of Concord’s organic social media channels, including LinkedIn, YouTube, and Meta/Instagram.
• Plan, publish, and optimize social content to increase reach, engagement, and follower growth.
• Use social media as a discovery engine by aligning posts with SEO and AEO priorities, keyword themes, and high-performing content.
• Monitor social trends and platform best practices to identify new opportunities for visibility and engagement.
• Apply SEO and AEO best practices to content creation and optimization across web and social channels.
• Partner with Demand Generation to ensure content supports organic search performance and AI-driven discovery.
• Use performance insights to refine topics, formats, and distribution strategies.
• Partner with Product Marketing to translate product narratives and thought leadership into accessible, audience-focused content.
• Collaborate with internal and external creative partners, including Concord’s Public Relations partner, to produce high-quality content efficiently and aligned with campaign objectives.
• Track and report on audience reach and engagement for organic content and social media, using insights to guide ongoing optimization.

Brand and Content Strategist

Program Manager

• Engage with Product Managers to understand and flesh out the product initiatives they are sponsoring
• Write detailed Agile stories for the development teams including detailed requirements and acceptance criteria
• Engage with UI designers and software architects to ensure our teams understand both what and how they need to implement new features
• Ensure our teams have an adequate understanding of company and industry standards and policies and adhere to them in their deliverables.
• Lead sprint planning and backlog refinement sessions with the team
• Facilitate a daily stand-up call with the team to ensure they stay on track with sprint deliverables
• Work to resolve impediments quickly to ensure our teams can maximize their productivity.
• Track issues and risks and drive solutions to mitigate them
• Maintain a backlog of work and participate in report outs and feedback sessions with stakeholders.
• Evaluate execution efficiencies and work with process stakeholders to drive continuous improvements
• Collaborate closely with engineering management on the execution of our programs

Support Engineer

• Focus of position is assisting customers using NEXTSTEP and Concord’s secure document exchange solutions, leveraging AI to help healthcare customers to manage healthcare workflow processes.
• Provide customer support via trouble-ticketing system and live calls (phone or Microsoft Teams).
• Attend and participate in daily meetings.
• Escalate requests to next tier when necessary.
• 100% dedicated to providing customers with a superior support experience.

Integration Engineer

Marketing Campaign Specialist

Product Marketing Manager – Contract

Brand and Content Strategist

Program Manager

Customer/Technical Support Representative