Concord Academy Memphis

Accounts Receivable

• Manage accounts receivable, customers, and related systems
• Manage customer account correspondence, credit memos, and cash application
• Maintaining excellent customer relationships
• Reconciling the accounts receivable subledger to the general ledger and customer accounts
• Conducting month-end and year-end closing procedures
• Participate in responding to the year-end audit requests and providing required documentation
• Assist with ad hoc accounting and finance projects as needed

Accounts Receivable Manager

Accounts Payable

• Supervise accounts payable staff, systems and files
• Prepare ACH and check disbursement batches for processing along with the associated voucher packets
• Prepare the employee expense reimbursement batches
• Maintaining excellent third-party vendor relationships
• Reconciling the accounts payable subledger to the general ledger and vendor accounts
• Conducting month-end and year-end closing procedures
• Preparing related tax filings (e.g., IRS Form 1099)
• Participate in responding to the year-end audit requests and providing required documentation
• Assist with ad hoc accounting and finance projects as needed

Accounts Payable Supervisor

Director

• Responsible for the strategic and operational leadership of our Client Implementation and Professional Services teams.
• Drive the successful execution of client projects.
• Foster cross-functional collaboration.
• Ensure our customers—especially in the healthcare sector—realize maximum value from our solutions.

Director of Professional Services

Account Manager

• Own the full sales cycle —from discovery to close—driving pipeline growth and revenue within assigned accounts.
• Proactively identify and pursue opportunities to expand Concord’s footprint across strategic accounts.
• Exceed annual revenue targets through effective account management and growth strategies.
• Leverage upsell opportunities within existing accounts to consistently achieve quota.
• Deliver exceptional client relationship management for both new and existing accounts.
• Act as a trusted advisor, helping clients maximize Concord’s solutions to achieve business objectives.
• Manage designated End-User accounts as assigned by sales leadership.
• Drive adoption of Concord Cloud Fax and Concord Connect (Intelligent Document Processing) across all accounts.
• Conduct semi-annual internal business reviews and develop strategic account plans.

Key Account Manager

Account Executive

• The ISV Sales Executive position at Concord Technologies is a senior level hunter sales role responsible for qualifying, selling and closing revenue from net new prospects in the US healthcare software market.
• This role is primarily focused on obtaining new logo customers, but some account management of existing relationships is required.
• The ISV Sales Executive will have a direct impact on the sustained growth of Concord Technologies as we evolve our business to include additional product lines and will be compensated accordingly.
• Manage a portfolio of existing customer accounts through a working relationship with contacts up to the executive level.
• Prospecting within assigned accounts for expansion opportunities by articulating and presenting value delivered by Concord products to achieve 100% of the customer’s Fax Traffic and the use of current and future advanced features.
• Proactively reach out to prospect accounts to introduce Concord’s products and build relationships that can result in the adoption of Concord’s technologies.
• Manage a pipeline of new logo acquisition and upsell opportunities through expansion within existing accounts to deliver results against quota.
• Collaborate with Concord’s marketing and sales development teams on nurturing efforts with existing accounts and prospecting efforts to non-customer accounts.
• Responsible for maintaining accurate information in Salesforce to provide predictability and inform data-driven decision making for Concord leadership.
• Act as a conduit for customer feedback to Concord’s Product Management team.

ISV Sales Executive

Cloud Engineer

• Collaborate with stakeholders to understand business objectives, operational needs, and technical requirements for cloud migration.
• Partner with technical teams to design and implement a comprehensive migration strategy.
• Develop detailed documentation, including business cases and technical specifications.
• Act as the primary liaison between business units, IT teams, and third-party vendors.
• Provide post-migration support to address issues and optimize performance.

Technical Business Analyst – Cloud Migration Specialist

• Own the full sales cycle from prospecting to close for enterprise healthcare accounts.
• Develop and execute strategic account plans to penetrate and expand within healthcare systems.
• Build trusted relationships with C-suite, IT, and clinical operations leaders.
• Deliver compelling solution presentations and ROI-driven proposals.
• Collaborate cross-functionally with marketing, product, and customer support teams.
• Maintain accurate pipeline and forecasting in CRM (Salesforce).
• Stay informed on healthcare regulations (HIPAA, HITRUST) and industry trends.

Enterprise Sales Executive

Salesforce Administrator

• Support the design, development, and integration of Salesforce Sales Cloud and Service Cloud applications. Manage and resolve support requests, including configuration changes and bulk data updates, from the Salesforce user base while exercising appropriate change controls. Help implement, test, and support Salesforce CPQ, Revenue Cloud, and billing integrations with NetSuite. Rigorously follow and extend security and compliance controls to safeguard data and protect data privacy. Work with business stakeholders to understand requirements. Participate in Agile development practices. Develop and maintain change management and release practices for Salesforce and integrated business applications.

Artificial Intelligence

• Implementation of production ready models in the areas of Natural Language Processing, Image Processing, and Machine Learning
• Work on rapid-prototypes, development, and implementation of scalable ML models in the development of the E2E product with the help of Machine Learning and Natural Language Processing
• Converting the prototype into algorithmic framework
• Coming up with algorithmic approaches to handle the problem statements
• Demonstrating the model performance and its value addition to the platform
• Deployment of the ML models into cloud
• Closely working with our Engineering / DevOps teams in implementing solutions at scale
• Monitoring production logs
• Root Cause on anomalies and fixing