Concord Academy Memphis

Consultant

• Develop project charter, stakeholder communication plan, and oversee vendor deliverables.
• Track milestones for onboarding multiple organizations, departments and users into the platform.
• Lead the implementation and integration of Cloud Fax and Secure Document Exchange Solutions, ensuring a smooth handover to support and NPS score >/= 84.
• Assist Solutions Architects and associated clients to understand and document workflows and process mapping prior to engagement kickoff.
• Implement and support integrations using interface engines (e.g., Mirth Connect, Rhapsody, Cloverleaf, Ensemble), including message transformation, routing, and error handling.
• Design, configure, and maintain interfaces using HL7 v2.x, HL7 v3, CDA, and FHIR (RESTful APIs) between EHRs, external systems (healthcare providers, billing, HIEs, etc.) and Concord.
• Map and transform healthcare data between HL7, FHIR, JSON, XML, and flat file formats.
• Deploy, configure, and maintain secure APIs for healthcare data exchange, including authentication, authorization, and encryption best practices.
• Collaborate with stakeholders to gather requirements, define interface specifications, and build test plans.
• Ensure all integrations comply with HIPAA, HITRUST, and other regulatory and security standards.
• Implement authentication and authorization protocols (OAuth2, OpenID Connect, JWT) for FHIR-based integrations and secure APIs.
• Monitor, troubleshoot, and resolve interface and integration issues.
• Maintain comprehensive documentation for interface workflows, message structures, API specifications, and integration configurations.
• Stay current with evolving interoperability standards (e.g., FHIR R4/R5, SMART on FHIR, HL7 accelerators).
• Manage integration and Cloud Fax/Secure Document Exchange implementation projects, including planning, scheduling, resource allocation, risk management, and stakeholder communication.
• Create and deliver Statements of Work (SOW) for integration and implementation projects, ensuring alignment with client requirements and organizational standards.
• Apply project management best practices to ensure successful project delivery, using tools such as Salesforce, Cloud Coach, and Microsoft Office.

Integration Consultant

Account Executive

• Own the full sales cycle from prospecting to close for enterprise healthcare accounts.
• Develop and execute strategic account plans to penetrate and expand within healthcare systems.
• Build trusted relationships with C-suite, IT, and clinical operations leaders.
• Deliver compelling solution presentations and ROI-driven proposals.
• Collaborate cross-functionally with marketing, product, and customer support teams.
• Maintain accurate pipeline and forecasting in CRM (Salesforce).
• Stay informed on healthcare regulations (HIPAA, HITRUST) and industry trends.

Enterprise Sales Executive

Inside Sales

• Take ownership of the entire sales process, including conducting discovery calls to drive pipeline growth and generate revenue within your assigned accounts.
• Proactive prospecting efforts aimed at driving revenue growth.
• Exceed annual revenue targets by effectively managing and growing your account portfolio.
• Identify and capitalize on upsell opportunities within existing accounts to achieve quota targets.
• Provide outstanding client relationship management for both new and existing clients.
• Act as a trusted advisor, assisting clients in leveraging Concord's product offerings to achieve their business objectives.

Integration Consultant

Enterprise Sales Executive

Account Manager – Inside Sales