Concept2, Inc.

International Customer Service Representative

Concept2, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Morrisville • Vermont • United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Respond to inquiries received from dealers and factory direct customers pertaining to the purchase of products, resolution of warranty issues, and shipment transit information
  • Provide product information, pricing, available shipping options, and costs for same
  • Scan potential customers against restricted and denied parties lists (Visual Compliance website)
  • Contact freight forwarders to obtain freight quotes and transportation details
  • Enter orders received from customers outside the USA or Canada (may or may not be dealers)
  • Set up transit bookings and arrange for shipment of orders via steamship lines, freight forwarders, and couriers, including shipping via Containerized Ocean, LCL Ocean, Air Freight, and postal services
  • Prepare necessary documentation for each shipment in accordance with U.S. Export Administration Regulations
  • Assist colleagues with export-related questions and issues
  • Learn about all Concept2 products as needed and ongoing

Requirements

  • Experience with U.S. Export Regulations
  • 2+ years of experience in a professional setting, preferably in a customer service role
  • Outstanding communication and interpersonal skills
  • Extensive product knowledge, or ability to learn about products quickly
  • Solid computer skills (MS Word, Excel, Outlook)
  • Ability to perform basic math calculations
  • Ability to work independently and within the structure of a team
  • Excellent attention to detail
  • College degree or relevant work experience
  • Rowing or fitness background is a plus
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.
Benefits
  • fully paid medical, dental, and vision premiums for employees and their families
  • flexible work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
U.S. Export Regulationsbasic math calculationsproduct knowledge
Soft Skills
communication skillsinterpersonal skillsattention to detailability to work independentlyability to work in a team
Certifications
college degree