Concept2, Inc.

Customer Service Representative

Concept2, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Morrisville • Vermont • United States

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Salary

💰 $50,000 - $60,000 per year

Job Level

Junior

About the role

  • Serve as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts
  • Communicate with customers via phone, email, web, and occasionally in person
  • Troubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioning
  • Acquire and maintain deep knowledge of all Concept2 products, components, and common field issues
  • Document customer interactions, technical issues, product feedback, and performance trends
  • Identify and communicate recurring product issues or improvement opportunities to internal teams
  • Maintain a high level of professionalism and customer care in all interactions

Requirements

  • 1–3+ years of experience in a professional customer service, technical support, or product support role
  • Working knowledge of mechanical and/or electronic systems (hands-on troubleshooting experience preferred)
  • Strong problem-solving and diagnostic skills
  • Outstanding verbal and written communication skills
  • Strong active listening skills and ability to ask effective diagnostic questions
  • Excellent attention to detail and organizational skills
  • Solid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systems
  • Ability to work independently while collaborating effectively with a team
  • Experience supporting technical consumer products and analyzing product or warranty performance data
  • Rowing or fitness industry background is a plus
  • Must be authorized to work in the U.S.A. now and in the future. Visa sponsorship is not available.
Benefits
  • Fully paid medical, dental, and vision premiums for employees and their families
  • Flexible work schedule
  • Informal office setting
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical systemselectronic systemstroubleshootingproblem-solvingdiagnostic skillscustomer servicetechnical supportproduct supportdata analysisattention to detail
Soft Skills
verbal communicationwritten communicationactive listeningorganizational skillsprofessionalismcollaborationindependence