Digital Events and Community Manager
Newfold Digital
Event Producer
Concept Plus, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNowTableau
About the role
- Plan, schedule, and coordinate DAU virtual events using MS Teams, Teams Live, Zoom, WebEx, and other collaboration tools; conduct rehearsals with hosts and presenters.
- Manage event logistics by maintaining accurate details in DAU systems (DAU.edu calendar, DAU365 Events SharePoint) and posting updates or supporting materials as needed.
- Provide technical support before and during live sessions, including connectivity checks, browser optimization, troubleshooting, and collaboration with the DAU Service Desk when required.
- Monitor ongoing events by moderating chats, assisting with screen sharing, managing participant controls, and ensuring smooth delivery of presentations.
- Capture and maintain participant data, compile registration lists, generate reports, and share questions and feedback with organizers to support continuous improvement.
- Contribute to the event production community by answering questions, providing guidance, and sharing best practices.
Requirements
- 3+ years experience working on web based event production support
- Experience using MS365 tools
- Experience using enterprise data analytics tools such (Tableau, QLIK)
- Familiarity with service management tools such as ServiceNow
- US Citizen with ability to obtain/maintain a government Public Trust
Benefits
- competitive pay
- comprehensive health insurance
- dental and vision insurance
- paid life insurance
- paid time off
- 11 paid holidays
- bonuses
- tuition reimbursement
- unlimited training
- opportunity to work in a collaborative, flexible, innovative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event production supportdata analyticstroubleshootingbrowser optimizationparticipant data managementreport generationmoderating chatsscreen sharing management
Soft skills
coordinationcommunicationguidancebest practices sharing
Certifications
Public Trust
