Head of Forex Compliance
HR Force International Private Limited
French Team Leader – AML/CFT Operations
Concentrix
full-time
Posted on:
Location Type: Office
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Senior
About the role
- Oversee a team of AML Advisors reviewing and processing suspicious transaction alerts and atypical operations in line with regulatory requirements and client procedures
- Ensure operational excellence and high compliance standards through team management and coaching
- Monitor daily workloads, allocate resources, and manage team schedules to meet SLAs
- Conduct regular team meetings and one-to-one coaching sessions; provide training and ongoing development in AML/CFT compliance
- Oversee analysis of alerts, ensure cases are processed by priority and within regulatory deadlines
- Perform quality control reviews to ensure adherence to internal procedures and regulatory standards
- Act as primary escalation point for complex or high-risk cases, providing guidance and final recommendations
- Ensure accurate and complete documentation of findings in the case management system
- Collaborate with Quality Assurance, Compliance, and Client representatives to address operational issues and improve processes
- Track and report on team performance, quality scores, and productivity metrics to management and the client
- Identify process gaps and recommend solutions for improved efficiency and risk mitigation
- Maintain up-to-date understanding of AML/CFT regulations, industry trends, and typologies
Requirements
- Proven experience in AML/CFT compliance, transaction monitoring, or financial crime operations
- Prior experience in a team leadership or supervisory role within a compliance, contact center or operational environment
- Fluency in French (C1 and above) and English (B2 and above)
- Strong knowledge of KYC, AML/CFT regulations, and suspicious transaction typologies
- Excellent analytical skills with the ability to make sound decisions under pressure
- Strong communication and interpersonal skills
- Proficiency in case management systems and MS Office (Excel, Word, PowerPoint)
- High attention to detail and strong organizational skills
- Flexibility to work rotating shifts as required
- Willingness to work fully on site from our office in Athens
- Bachelor’s degree in Finance, Law, Business, or related field preferred
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AML/CFT compliancetransaction monitoringKYCsuspicious transaction typologiescase management systemsanalytical skillsquality control reviewsrisk mitigationoperational excellenceteam management
Soft skills
leadershipcoachingcommunicationinterpersonal skillsorganizational skillsattention to detaildecision making under pressureflexibilitytrainingcollaboration
