Provide expert-level technical support for Microsoft Entra ID External Identity Management solutions.
Assist enterprise and government customers with architecture designs, deployments, and optimizations of Microsoft Entra ID solutions.
Deliver advanced troubleshooting services for Microsoft Entra ID products and related infrastructure.
Design, implement, and manage identity solutions using Microsoft Entra ID, focusing on External Identities, B2C, and B2B scenarios.
Develop and deploy custom policies for Microsoft Entra ID B2C.
Configure and maintain Cross-Tenant Access Settings and Synchronization.
Collaborate with clients to plan, deploy, and optimize cloud environments using Microsoft Modern IT Architecture and Strategy.
Provide guidance and best practices for hybrid infrastructure setups and technology management.
Engage with customer executives and leaders to interpret and address their needs and desires accurately.
Maintain excellent customer service standards and foster long-term relationships.
Communicate complex technical solutions clearly and effectively.
Requirements
BA/BS (or higher) in Information Technology.
8+ years’ experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.
Working experience as a depth expert with Microsoft Entra ID External Identity Management.
Broad knowledge of Microsoft Entra ID products with deep understanding of Microsoft Entra ID External Identities; Microsoft Entra Business to Consumer (B2C) including custom policies; Microsoft Entra Business to Business (B2B); Microsoft Entra for Customers; Cross-Tenant Access Settings; Cross-Tenant Access Synchronization; Microsoft Entra ID P1; Microsoft Entra Connect.
Technical experience with hybrid infrastructures, architecture designs, and technology management.
Expert level of Microsoft enterprise software product offerings.
Understanding of Microsoft’s Modern IT Architecture and Strategy.
Proven track record in planning, deploying, operating, and optimizing cloud environments.