Customer Success Officer
Zoī
Customer Service Representative, Bilingual French/English
Concentrix
full-time
Posted on:
Location Type: Office
Location: Chatham • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$20 - CA$25 per hour
Job Level
Junior
About the role
- Interface with customers via inbound/outbound calls and/or via the Internet to provide customer service support and resolve routine problems and questions regarding client products and/or services.
- Provide inbound customer support and technical support for SharkNinja products.
- Act as a 'brand ambassador' by promoting the SharkNinja brand and building customer loyalty through excellent customer interactions.
- Consultatively position and sell SharkNinja products and services by identifying customer needs and sharing targeted features and benefits.
- Deliver expert customer experiences and contribute to positive customer perception of the brand.
Requirements
- Minimum of 6 months previous experience in a customer service role, or comparable business service sector.
- High School or University
- Must be French Bilingual
- Must be within 65kms of the Chatham office
- Ability to work in Windows environment
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- incentives that align with individual and company performance
- DailyPay enrollment option to access pay "early"
- FREE Learning and Leadership Development programs
- Company networking opportunities (Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more)
- Health and wellness programs with trained partners
- Mentorship programs
- Programs and events that support diversity, equity, and inclusion, and global citizenship
- Celebrations (Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicetechnical supportbrand ambassadorcustomer loyaltyconsultative sellingcustomer experiencemulti-taskingeagerness to learn
