Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager
Deliver expert customer experiences…with a smile.

Requirements

4+ years working in sales or account management
Experience in high-volume calling
Previous experience with sales and customer experience
Enthusiasm for new technology
MS Office experience
Experience working with Salesforce.com or similar Client Relationship Management tool
Experience making decisions under conditions of uncertainty or limited data
Experience providing and implementing solutions when needed
Proficiency in fast-paced multi-tasking
Must reside in the United States and have a valid U.S. address for residence

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early" when you want it
Company networking opportunities with organized groups
Health and wellness programs with trained partners
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesaccount managementhigh-volume callingcustomer experiencedecision makingsolution implementationmulti-tasking

Soft Skills

customer satisfactionrelationship buildingnegotiationproblem solvinginfluencing