Concentrix

Customer Service Executive

Concentrix

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £27,144 per year

Job Level

Junior

Tech Stack

AWS

About the role

  • Inbound & outbound customer contact management (phone, chat, form/email, social)
  • Dealing with inbound calls/emails from customers, supporting multiple queries ranging from general car queries to car orders
  • Provide dealer support and manage complaints about product, offers and dealers
  • Reporting on activities through inputs into AWS and DMS database systems
  • Outbound lead follow up and providing responses to web/online form
  • Manage technical queries from customer and assist them where possible
  • Complete satisfaction survey calls and emails
  • Sales Complaints: gathering facts and managing interaction with dealers and customers to support a quick, professional and organized turnaround of sales-based cases for Omoda, Jaecoo and Chery brands
  • Ensure accurate reporting and update case activity as needed

Requirements

  • Excellent customer service experience (Minimum 6-12 months)
  • Excellent English written and communication skills
  • Auto enthusiast – experience desired not mandatory
  • Experience of fast-paced environment
  • Computer literacy and technical mind-set
  • Organisational skills
  • Team player
  • Must be fully flexible between Monday to Saturday 8.30am to 6.00pm; potential for Sunday work