Customer Support Specialist
Zenergi
Customer Service Executive
Concentrix
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,144 per year
Job Level
Junior
Tech Stack
AWS
About the role
- Inbound & outbound customer contact management (phone, chat, form/email, social)
- Dealing with inbound calls/emails from customers, supporting multiple queries ranging from general car queries to car orders
- Provide dealer support and manage complaints about product, offers and dealers
- Reporting on activities through inputs into AWS and DMS database systems
- Outbound lead follow up and providing responses to web/online form
- Manage technical queries from customer and assist them where possible
- Complete satisfaction survey calls and emails
- Sales Complaints: gathering facts and managing interaction with dealers and customers to support a quick, professional and organized turnaround of sales-based cases for Omoda, Jaecoo and Chery brands
- Ensure accurate reporting and update case activity as needed
Requirements
- Excellent customer service experience (Minimum 6-12 months)
- Excellent English written and communication skills
- Auto enthusiast – experience desired not mandatory
- Experience of fast-paced environment
- Computer literacy and technical mind-set
- Organisational skills
- Team player
- Must be fully flexible between Monday to Saturday 8.30am to 6.00pm; potential for Sunday work
