Concentrix

Customer Engineer – M365, Copilot, SharePoint

Concentrix

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $92,000 - $110,000 per year

Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • M365 and SharePoint Administration: Administer and govern SharePoint Online environments. Implement and manage M365 Copilot and OneDrive for Business. Develop and maintain SharePoint sites and related applications.
  • Technical Expertise: Handle important customer issues and work effectively in challenging situations. Utilize technical skills for troubleshooting Office applications, particularly Outlook. Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update.
  • Office Product Management: Manage licensing and activation for perpetual and subscription versions. Maintain software within fixed and modern lifecycle policies. Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac.
  • Migration and Upgrades: Lead migration projects from on-premises to cloud-based solutions. Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. Facilitate changes from MSI-based to C2R-based installations.

Requirements

  • Minimum of 10+ years of total experience in IT
  • 5+ years of experience with Office 2016/M365 Apps
  • Proficiency in M365 Apps Admin Center capabilities
  • Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook)
  • Basic knowledge of local and cloud group policies
  • Experience with environment-specific scenarios involving third-party applications and add-ins
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service abilities
  • Ability to work independently and within a team environment