Senior Account Manager
Middle Seat Digital
Account Manager
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $39,700 - $49,600 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
Requirements
- 4+ years working in sales or account management
- Experience in high-volume calling
- Previous experience with sales and customer experience
- Enthusiasm for new technology
- MS Office experience
- Experience working with Salesforce.com or similar Client Relationship Management tool
- Experience making decisions under conditions of uncertainty or limited data
- Experience providing and implementing solutions when needed
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups
- Health and wellness programs with trained partners
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesaccount managementhigh-volume callingcustomer experiencedecision making under uncertaintysolution implementation
Soft skills
customer satisfactionrelationship buildingnegotiationproblem solvingcontingency planning
