Comtech Telecommunications Corp.

Senior Director, Programs

Comtech Telecommunications Corp.

full-time

Posted on:

Location Type: Office

Location: Broomfield • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $160,000 - $282,000 per year

Job Level

Senior

About the role

  • Input into future business strategies and products.
  • Ensure customer contracts are accurate and completed in a timely manner working with the customer to update and maintain current contracts.
  • You are to ensure methods and procedures are followed and new program and processes of the team are defined in accordance with company policy.
  • Direct the collaboration with operations on contracts expectations ensuring customer expectations are met and maintained throughout the process.
  • Establish and conduct sound business practices and ensure obligations of the department are met according to contractual obligations and established policies and procedures.
  • Escalation for customer issues regarding the implementation and support of our services.
  • Implementation planning and oversight.
  • Use existing tools to manage workflow and external stakeholder relationships.
  • Involvement in the RFP and SOW processes.
  • Work with the Comtech product team to identify and implement product innovations based on market trends.
  • Facilitate risk mitigation at the program level.
  • Produce executive level status updates.
  • Project oversight and management of strategic customer relationships.
  • Assist in hiring and orienting employees, developing personal growth opportunities by coaching and counseling.
  • Setting goals for performance and deadlines in ways that comply with company’s plans and vision.
  • Ensures adherence to Comtech policies, standards, processes, procedures and guidelines for all team supports.

Requirements

  • Intermediate level knowledge with the Microsoft Office tools, Outlook, Word, Access and Excel.
  • Effective problem solving and critical thinking skills.
  • Strong attention to detail.
  • Excellent interpersonal skills including effective listening, verbal and written communication skills.
  • An analytical mindset with problem-solving skills.
  • Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
  • Six or more years in the E911 segment of telecommunications is equivalent.
  • Previous management experience.
  • In depth knowledge of NG911 processes and procedures.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data administrationdata managementproblem solvingcritical thinkingproject managementcontract managementimplementation planningrisk mitigationanalytical mindsetattention to detail
Soft Skills
interpersonal skillseffective listeningverbal communicationwritten communicationcoachingcounselinggoal settingcollaborationcustomer relationship managementteam leadership