Senior Program Management Lead
Citi
Program Manager
Comtech Telecommunications Corp.
full-time
Posted on:
Location: Kentucky, Ohio, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage NG9-1-1 system integration to completion; apply technical and managerial skills to satisfy business, technology, and project objectives.
- Partner with client leadership and delivery teams to lead projects; plan and execute programs across functions to achieve mission-critical outcomes.
- Lead all aspects of the program lifecycle including implementation, deployment, ongoing support, new features, and change management.
- Drive completion of NG9-1-1 deployments to meet client contract requirements, milestones, and timelines to maximize revenue.
- Serve as the client’s primary contact; coordinate and host program meetings, deliver agendas, notes, and action items.
- Monitor service delivery quality; identify and drive resolution of issues, risks, and root cause analysis; calculate and report financial penalties when appropriate.
- Develop, deliver, and manage client communication and training initiatives; onboard internal cross-team training for deployed solutions.
- Coordinate with Sales, Product Management, Finance, and External Providers; contribute to contract negotiations and budget fulfillment.
- Travel may be required.
Requirements
- 5+ years’ experience and proficiency handling multiple complex projects simultaneously with limited oversight.
- 5+ years’ experience in a customer facing role, leading technically oriented program status presentations and discussions to customers and various levels of management.
- Excellent communication, collaboration, and problem-solving skills.
- Excellent interpersonal skills, including effective listening, verbal, and written communication skills.
- Hands on knowledge of change management, ticketing, and work order tools.
- Intermediate level knowledge with Microsoft Office tools, Outlook, Word, Excel, and Project.
- Strong leadership and organizational skills.
- Demonstrated ability to reach results and influence parties that are outside of his or her direct control.
- Experience within the 9-1-1 industry is desirable.
- BS/Technical degree or equivalent combination of education and work experience.
