Comtech Telecommunications Corp.

Program Manager

Comtech Telecommunications Corp.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky, Ohio, Washington

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Salary

💰 $100,000 - $125,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Manage NG9-1-1 system integration to completion; apply technical and managerial skills to satisfy business, technology, and project objectives.
  • Partner with client leadership and delivery teams to lead projects; plan and execute programs across functions to achieve mission-critical outcomes.
  • Lead all aspects of the program lifecycle including implementation, deployment, ongoing support, new features, and change management.
  • Drive completion of NG9-1-1 deployments to meet client contract requirements, milestones, and timelines to maximize revenue.
  • Serve as the client’s primary contact; coordinate and host program meetings, deliver agendas, notes, and action items.
  • Monitor service delivery quality; identify and drive resolution of issues, risks, and root cause analysis; calculate and report financial penalties when appropriate.
  • Develop, deliver, and manage client communication and training initiatives; onboard internal cross-team training for deployed solutions.
  • Coordinate with Sales, Product Management, Finance, and External Providers; contribute to contract negotiations and budget fulfillment.
  • Travel may be required.

Requirements

  • 5+ years’ experience and proficiency handling multiple complex projects simultaneously with limited oversight.
  • 5+ years’ experience in a customer facing role, leading technically oriented program status presentations and discussions to customers and various levels of management.
  • Excellent communication, collaboration, and problem-solving skills.
  • Excellent interpersonal skills, including effective listening, verbal, and written communication skills.
  • Hands on knowledge of change management, ticketing, and work order tools.
  • Intermediate level knowledge with Microsoft Office tools, Outlook, Word, Excel, and Project.
  • Strong leadership and organizational skills.
  • Demonstrated ability to reach results and influence parties that are outside of his or her direct control.
  • Experience within the 9-1-1 industry is desirable.
  • BS/Technical degree or equivalent combination of education and work experience.