Computershare UK

Senior Technical Analyst

Computershare UK

full-time

Posted on:

Location Type: Hybrid

Location: Columbia • Maryland • Minnesota • United States

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Salary

💰 $84,000 - $126,000 per year

Job Level

Senior

About the role

  • Perform business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by our Enterprise Systems team
  • Partner closely with the product manager and project team to define business requirements to meet project objectives
  • Assist in the preparation of clear requirements which will form a well-balanced Product Backlog
  • Manage and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints
  • Determine acceptance criteria for final UAT code
  • Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives
  • Effectively manage risks associated with projects and scrum team
  • Look at industry trends and customer feedback to brainstorm on features
  • Obtain appropriate buy-in on difficult decisions and solve complex issues
  • Work with operations and technical teams to research and resolve production issues
  • Clarify ambiguities and customer experience based on business requirements and product objectives

Requirements

  • 5+ years of IT industry experience including 3+ years of Business Analyst experience
  • 2+ years of Agile experience
  • Experience in IBM BPM, IBM BAW (Business Automation Workflow), Tungsten TotalAgility, Business Objects, Power BI, and/or DataStage
  • Experience in document management solutions leveraging Kofax, Documentum, and/or FileNet P8
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Knowledge and understanding of online authentication, authorization, fraud, or security
  • Process improvement experience
  • ADO experience in large, regulated organizations
  • Proven ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
  • Proven ability to manage process discovery, process modelling, and process improvement activities
  • Experience synthesizing complex analytical findings into executive level communications
  • Experience synthesizing data to form a story and align information to contrast or compare to industry perspective and historical business trends
  • Experience presenting and communicating effectively via remote virtual tools like Teams, WebEx
Benefits
  • Paid parental leave
  • Flexible working and a caring and inclusive culture
  • Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
  • 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
  • Short and long-term disability benefits, life insurance and supplemental life insurance
  • Welcoming and close-knit community with experienced colleagues ready to help you grow.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisAgileIBM BPMIBM BAWTungsten TotalAgilityBusiness ObjectsPower BIDataStagedocument management solutionsprocess improvement
Soft Skills
stakeholder managementrisk managementproblem solvingcommunicationcollaborationanalytical thinkingprioritizationclarificationbuy-in acquisitionsynthesis of findings