Computershare UK

Quality Assurance Specialist, German Speaking

Computershare UK

full-time

Posted on:

Location Type: Hybrid

Location: Bristol • United Kingdom

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Salary

💰 £31,644 per year

About the role

  • Evaluate quality of work across operational units; this includes calls, correspondence, and transactions.
  • Coach for quality improvement and support performance of colleagues.
  • Collaborate across teams for continuous improvement and project activities.
  • Develop job aids and tools to improve quality of interactions.
  • Summarize findings and provide coaching and advice based on evaluations.
  • Work with Team Leaders to support improvement plans.

Requirements

  • Speak fluent German and English.
  • Assess the quality of a wide range of customer enquiries/updates.
  • Maintain comprehensive knowledge of processes and systems across all product lines.
  • Evaluate, record & assess quality and performance during calls and correspondence/transactions.
  • Provide coaching, advice, and guidance based on audit findings.
  • Support staff to achieve improved results, providing intervention when necessary.
  • Work within Data Protection guidelines to ensure customer data is protected.
  • Act on ad-hoc requests from Quality Manager or relevant Contact Centre Manager.
Benefits
  • Flexible work to help you find the best balance between work and lifestyle.
  • Health and wellbeing rewards that can be tailored to support you and your family.
  • Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
  • Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
  • Access to free onsite parking or discounted bus fare for travel to and from the office.
  • Access to an onsite gym and fitness classes.
  • Access to lockers, showers, and drying rooms.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assessmentperformance evaluationcoachingdata protectionprocess knowledgecustomer interaction improvement
Soft Skills
collaborationcommunicationadvice givingsupportintervention