Support Engineer

• Provide first- and second-line technical support across business-critical applications, services, and server infrastructure, including in-house systems and third-party software.
• Support specialist automated communication solutions that collect, process, and transform client data for print or electronic delivery.
• Efficiently manage and resolve support and incident tickets with timely stakeholder communication.
• Diagnose and troubleshoot issues in applications, automated workflows, and integrated services.
• Work closely with developers, business analysts, and infrastructure teams to ensure smooth operation and quick issue resolution.
• Apply structured problem-solving techniques to identify root causes and prevent recurrence.
• Contribute to continuous improvement initiatives to enhance system stability, performance, and service quality.
• Provide additional support services, answer queries, and assist users and internal clients.

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