Systems Analyst
CRC Insurance Services
SQL
Application Support Analyst
Computershare UK
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide first- and second-line technical support across business-critical applications, services, and server infrastructure, including in-house systems and third-party software.
- Support specialist automated communication solutions that collect, process, and transform client data for print or electronic delivery.
- Efficiently manage and resolve support and incident tickets with timely stakeholder communication.
- Diagnose and troubleshoot issues in applications, automated workflows, and integrated services.
- Work closely with developers, business analysts, and infrastructure teams to ensure smooth operation and quick issue resolution.
- Apply structured problem-solving techniques to identify root causes and prevent recurrence.
- Contribute to continuous improvement initiatives to enhance system stability, performance, and service quality.
- Provide additional support services, answer queries, and assist users and internal clients.
Requirements
- Significant experience in an IT (first and second line) technical support role.
- Some experience in delivering IT-related projects including DR events.
- Solid understanding of the ITIL framework.
- Some experience in business analysis, release management, and incident management processes.
- Strong problem-solving skills with clear, detail-oriented communication in both written and verbal form.
- Basic SQL querying skills and the ability to analyse datasets to diagnose and resolve data-related issues.
- Based in Bristol office for a minimum of three days a week (hybrid working requirement).
