Computershare UK

Customer Success Manager

Computershare UK

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $120,000 - $135,000 per year

About the role

  • Lead Implementation: Orchestrate the issuer onboarding process for our IR platform, managing timelines, data migration, and stakeholder training to ensure a rapid "time-to-value."
  • Drive Adoption: Move beyond basic training to drive deep platform usage, aligning our software’s capabilities directly with the issuer’s specific workflow and governance goals.
  • Change Management: Act as a consultant to client teams, helping them transition from legacy processes to our modern digital solutions.
  • Trusted Advisor: Build and maintain high-touch relationships with C-suite executives (CEO, CFO, GC) and Heads of Investor Relations. Understand their strategic pressures and map our value proposition to their success.
  • Leverage your understanding of capital markets to provide meaningful insights - not just software support – as a trusted advisor to clients and their investor engagement objectives.
  • Own the renewal lifecycle, proactively identifying risk factors and securing on-time renewals.
  • Identify upselling and cross-sell opportunities within existing accounts (e.g., adding new modules, seats, or advisory services) to drive account growth.
  • Monitor customer health metrics and intervene proactively to prevent churn.
  • Develop and refine repeatable customer success playbooks (e.g., Onboarding, QBRs, Renewal Risk) to support consistent outcomes as we scale.
  • Serve as a primary conduit between the market and our Product team, aggregating user feedback and insights to influence the roadmap.
  • Work with the Revenue Enablement Director to operationalize customer health scoring and automate touchpoints within RevOps tools.

Requirements

  • 6–8 years of experience in customer success, account management, or client sales within a B2B SaaS, fintech or technology environment
  • Proven ability to manage complex onboarding processes, drive product adoption, solve problems independently, and build processes and playbooks
  • Experience with commercial negotiations, including managing renewals, pricing discussions, and identifying expansion opportunities and reducing churn.
  • Proven ability to build credibility and relationships with C-level executives and Board-facing professionals. Excellent communication skills and responsiveness.
Benefits
  • Paid parental leave
  • flexible working and a caring and inclusive culture
  • Health and well-being rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
  • Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
  • Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
  • And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data migrationonboarding processescustomer success playbookscommercial negotiationsproduct adoptionaccount managementproblem-solvingrenewal managementupsellingcross-selling
Soft skills
relationship buildingcommunicationconsultative skillsresponsivenesschange managementstrategic thinkingstakeholder managementproactive interventioncredibilitycollaboration