ComputerCare

Account Manager

ComputerCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $77,920 - $100,000 per year

Job Level

Junior

About the role

  • Support our customers by processing and managing their device repair orders with accuracy and attention to detail.
  • Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery.
  • Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates.
  • Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish.
  • Identify additional opportunities within existing accounts to expand service offerings and drive customer value.
  • Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process.
  • Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty.
  • Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint.
  • Collaborate with Marketing to develop and execute targeted campaigns.
  • Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities.
  • Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers.
  • Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings.
  • Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM.

Requirements

  • 1–3+ years of experience in customer account management, preferably within IT, B2B SaaS, or IT asset management environments.
  • Strong communication, relationship-building, and presentation skills.
  • Proven ability to generate leads, nurture relationships, and close deals.
  • Proficiency with CRM tools such as Salesforce or HubSpot, and familiarity with sales automation platforms.
  • Self-motivated, results-oriented, and comfortable managing multiple priorities in a fast-paced environment.
  • Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus.
  • Travel up to 15% as needed.
Benefits
  • Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
  • 401(k) with employer match—because your future matters
  • Company-paid Life Insurance, plus HSA & FSA options
  • Employee Assistance Program (EAP) for real support when you need it
  • Adoption Assistance to help grow your family
  • Commuter Benefits for an easier ride
  • Free Coursera Professional Certifications to level up your skills
  • Generous vacation & sick time, plus paid time off to give back to your community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer account managementlead generationrelationship nurturingsales closingorder managementIT asset management (ITAM)software asset management (SAM)
Soft Skills
communication skillsrelationship-buildingpresentation skillsself-motivatedresults-orientedability to manage multiple priorities