ComputerCare

Account Manager, Education

ComputerCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $77,920 - $100,000 per year

Job Level

Junior

About the role

  • Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery.
  • Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience.
  • Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish.
  • Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty.
  • Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence.
  • Partner with Marketing to develop and execute targeted campaigns for the education segment.
  • Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities.
  • Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings.
  • Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services.
  • Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system.

Requirements

  • 1–3+ years of experience in customer account management, preferably in IT, SaaS, or IT asset management.
  • Strong communication, relationship-building, and presentation skills.
  • Proven track record in lead generation, relationship nurturing, and closing deals.
  • Proficient with CRM tools like Salesforce or HubSpot and familiar with sales automation platforms.
  • Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment.
  • Experience with K–12 or education-focused organizations is a plus.
  • Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus.
  • Travel up to 15% as needed.
Benefits
  • Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
  • 401(k) with employer match—because your future matters
  • Company-paid Life Insurance, plus HSA & FSA options
  • Employee Assistance Program (EAP) for real support when you need it
  • Adoption Assistance to help grow your family
  • Commuter Benefits for an easier ride
  • Free Coursera Professional Certifications to level up your skills
  • Generous vacation & sick time, plus paid time off to give back to your community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer account managementlead generationrelationship nurturingclosing dealsIT asset management (ITAM)software asset management (SAM)sales automation
Soft Skills
communication skillsrelationship-buildingpresentation skillsself-motivatedresults-drivenability to manage multiple priorities