Computacenter

Technical Analyst

Computacenter

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Perform a complex range of technical work activities either remotely or at customer site
  • Coordinate small teams delivering basic work packages in line with company process
  • Escalate issues in line with company processes to ensure customer demands are met
  • Maintain and improve customer satisfaction levels

Requirements

  • Proven experience in IT Service environment
  • Analytical and systematic approach to resolving complex problems
  • Situational awareness of health and safety at work
  • Ability to engage and influence on complex issues at all levels both internally and customer facing
Benefits
  • Technical Leadership in specific area of expertise
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
analytical approachsystematic approachproblem solvingsituational awarenessengagementinfluencecustomer facing communication