Information Technology Support Engineer
Computacenter
full-time
Posted on:
Location Type: Office
Location: Deerfield • Illinois • United States
Visit company websiteExplore more
Salary
💰 $26 - $35 per hour
About the role
- Provide IT & End User support (EUS)
- Assist users with raising Helix tickets or work orders
- Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
- Deliver IT Induction for new joiners locally in the Deerfield, IL office
- Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
- Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
- Provide white-glove EUC support for onsite users
- Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
- Assist users with IT issue resolution in conjunction with IT teams
- Track and maintain laptops and accessories provided to users
- Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution
Requirements
- 7 years’ experience in IT Service environment
- Experience with ticketing systems such as Helix
- Authorized to work in the United States
- BA or equivalent technical school degree preferred or equivalent experience
- Industry certifications a plus
- Helix experience
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportEnd User supportticketing systemsHelixhardware break-fixPC imagingtroubleshootingmobile phone supportAudio Visual support
Soft Skills
user assistanceissue resolutionguidancecommunication
Certifications
industry certifications