IT Operations Director
Computacenter
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Arizona • Texas • United States
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Job Level
Tech Stack
About the role
- Lead and manage the Onsite Services Group (OSG) function
- Own the performance of assigned OSG teams and ensure service levels are met or exceeded
- Track key performance metrics, analyze data and feedback, and identify opportunities to improve quality and efficiency
- Lead issue resolution and escalations
- Maintain compliance with Quality, Health & Safety, and Environmental standards
- Drive continuous improvement initiatives
- Manage the P&L and cost controls for your area
Requirements
- 5+ years of leadership experience in IT managed services or a related international/global operational environment
- Bachelor’s degree in business, Information Technology, or a related field; equivalent experience accepted
- Proven experience managing geographically dispersed, virtual, and culturally diverse teams
- Demonstrated experience implementing and operating IT Service Management (ITSM) frameworks such as ITIL
- Strong understanding of IT technologies, products, and engineering/field operations, with onsite experience preferred
- Current knowledge of industry trends, emerging technologies, and best practices in IT service delivery
- Proficiency with SAP, Microsoft Office, and Microsoft Teams
- Fluent in English
- Legally eligible to work in the United States
Benefits
- Attractive mix of benefit plans
- Competitive compensation plans
- Long-term career opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service ManagementITILP&L managementcost controldata analysisperformance metrics trackingcontinuous improvementquality assurancecompliance standardsIT technologies
Soft Skills
leadershipteam managementissue resolutioncommunicationproblem-solvinganalytical thinkingcultural awarenessadaptabilitycollaborationstrategic planning