Inside Sales – International Customer Specialist
Computacenter
full-time
Posted on:
Location Type: Office
Location: Frankfurt • Germany
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About the role
- Prepare quotations and process orders for international customers
- Ensure compliance with customer-specific SLAs and requirements
- Ensure correct product selection based on discounts, pricing, availability, lead times, and inventory levels
- Handle and resolve customer inquiries
- Contribute to projects focused on continuous improvement and optimization of the customer experience
Requirements
- Completed commercial vocational training or an equivalent qualification
- Enthusiasm for working in an international environment
- Familiarity with major IT vendors and their products
- Experience in customer support, particularly in effectively and promptly handling customer escalations
- Excellent written and verbal communication skills in German and English
Benefits
- Time off – At least 30 days of annual leave plus company tradition days and paid special leave
- Development – We invest in you: internal and external training, vendor certifications, specialist or management career paths, conferences, mentoring or coaching, and more
- Recognition – Through our Bravo! program we say “Thank you!” and acknowledge performance across all levels, internationally
- Family – We support what matters to you: marriage and birth allowances, access to family service support, and more
- Diversity & Inclusion – We’re taking action, for example through future leadership programs for women, country-specific People Panels, and internal LGBT+ groups
- Perks – Use professional equipment privately: access the latest hardware via tax-advantaged leasing through the employee PC program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quotation preparationorder processingcustomer supportproduct selectioninventory managementSLA compliancecontinuous improvementcustomer experience optimization
Soft Skills
communication skillsproblem-solvingcustomer serviceteam collaborationadaptability
Certifications
commercial vocational training