Computacenter

Technical Product Owner

Computacenter

contract

Posted on:

Location Type: Hybrid

Location: Hatfield • United Kingdom

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Tech Stack

Cloud

About the role

  • Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
  • Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
  • Evaluate new tools, managed packages, and innovation ideas
  • Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working
  • Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities
  • Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery
  • Work closely with developers and architects to design and implement scalable and efficient Genesys solutions
  • Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
  • Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
  • Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
  • Identify and document technical requirements and add these to the product backlog
  • Support developers and functional consultants with lower-level design documents
  • Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements
  • Perform configuration and development as needed
  • Ensure data integrity, security, and compliance within the Genesys environment
  • Monitor and evaluate system performance, identifying opportunities for improvement and innovation
  • Manage relationships with third-party vendors and consultants, as needed.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
  • Genesys Cloud CX: Professional / Architect
  • Experience working in Agile development environments
  • Ability to write clear and concise epics, user stories and acceptance criteria
  • Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.)
  • Excellent communication and stakeholder management skills
Benefits
  • Flexible working arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Genesys developmentGenesys configurationGenesys automationGenesys integrationsAPIsmiddlewareAgile developmentepics writinguser stories writingacceptance criteria writing
Soft skills
communicationstakeholder managementcollaborationproblem-solvingtechnical translationrelationship managementprioritizationdocumentationinnovationleadership
Certifications
Genesys Cloud CX: ProfessionalGenesys Cloud CX: Architect