Computacenter

Software License Analyst

Computacenter

contract

Posted on:

Location Type: Hybrid

Location: Hatfield • United Kingdom

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Tech Stack

Oracle

About the role

  • Assist and support regular Vendor audits specifically but not exclusively IBM, Oracle, Microsoft, Adobe, Veritas
  • Achieve KPIs, including Report production and distribution.
  • Undertake assignments; specifically gathering and analysing customer’s contract, entitlement, renewals and discovery data for inputting into Licence Management Tool
  • Assist in data cleanse activities to ensure the optimum data quality is maintained
  • Adhere to administrative processes in line with company guidelines
  • Provide advice and guidance to support each customer’s best interests on software license management.
  • Ensure customer satisfaction through effective communication and managing expectations.
  • Maintain and follow Best Practice to the Customer and provide support where appropriate.

Requirements

  • Security Clearance essential or the ability to be security cleared
  • Technical analyst experience within IT Industry, particularly aligned to ITIL
  • Use of SNOW or other Licence management tool
  • Awareness of licensing models across the vendors for entitlements and reconciliation activities
  • Understanding of the application lifecycle process flow and licence models and metrics
  • Good communication skills across a broad audience
  • Willingness to learn and develop
  • Knowledge of the business benefits that technical solutions can provide
  • Excellent Customer Service management behaviours
  • Good communication and documentation skills
  • Excellent time management skills
  • Experience in services organisations and environments would be advantageous
Benefits
  • 25 days annual leave
  • Private healthcare
  • Pension scheme
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscontract managemententitlement managementdata cleansinglicense managementITILapplication lifecycle managementlicensing modelsreconciliation activitiesKPI achievement
Soft Skills
communicationcustomer servicetime managementwillingness to learnorganizational skillsexpectation managementadvisory skillssupport skillsbest practice adherenceinterpersonal skills
Certifications
Security Clearance