Software License Analyst
Computacenter
contract
Posted on:
Location Type: Hybrid
Location: Hatfield • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Assist and support regular Vendor audits specifically but not exclusively IBM, Oracle, Microsoft, Adobe, Veritas
- Achieve KPIs, including Report production and distribution.
- Undertake assignments; specifically gathering and analysing customer’s contract, entitlement, renewals and discovery data for inputting into Licence Management Tool
- Assist in data cleanse activities to ensure the optimum data quality is maintained
- Adhere to administrative processes in line with company guidelines
- Provide advice and guidance to support each customer’s best interests on software license management.
- Ensure customer satisfaction through effective communication and managing expectations.
- Maintain and follow Best Practice to the Customer and provide support where appropriate.
Requirements
- Security Clearance essential or the ability to be security cleared
- Technical analyst experience within IT Industry, particularly aligned to ITIL
- Use of SNOW or other Licence management tool
- Awareness of licensing models across the vendors for entitlements and reconciliation activities
- Understanding of the application lifecycle process flow and licence models and metrics
- Good communication skills across a broad audience
- Willingness to learn and develop
- Knowledge of the business benefits that technical solutions can provide
- Excellent Customer Service management behaviours
- Good communication and documentation skills
- Excellent time management skills
- Experience in services organisations and environments would be advantageous
Benefits
- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscontract managemententitlement managementdata cleansinglicense managementITILapplication lifecycle managementlicensing modelsreconciliation activitiesKPI achievement
Soft skills
communicationcustomer servicetime managementwillingness to learnorganizational skillsexpectation managementadvisory skillssupport skillsbest practice adherenceinterpersonal skills
Certifications
Security Clearance