ComPsych

Account Representative – Absence

ComPsych

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $50,000 per year

Job Level

Junior

About the role

  • Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
  • Use independent judgement and discretion when handling matters related to assigned accounts.
  • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
  • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
  • Serve as trusted advisor to client during implementation and post-implementation
  • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
  • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
  • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
  • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
  • Work independently as well as foster a positive team environment to best serve our customers

Requirements

  • Bachelor’s Degree preferred
  • 1+ years of experience creating and maintaining successful customer relationships required
  • Account Management experience a plus
  • Exposure to benefits administration or HR compliance a plus
  • Proficiency in Microsoft Office Suite
  • In-depth knowledge of FMLA compliance a plus
  • Ability to travel up to 25% of the time
Benefits
  • Full benefits package, including Paid Time Off (PTO)
  • medical
  • dental
  • vision
  • 401(k) with match
  • robust EAP
  • wellness program
  • and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer relationship managementFMLA compliancebenefits administrationMicrosoft Office Suite
Soft Skills
independent judgementdiscretionrelationship buildingcommunicationteam collaborationproblem solvingcustomer satisfactionprofessional demeanor
Certifications
Bachelor's Degree