ComPsych

Account Representative – Behavioral Health

ComPsych

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $30,000 - $50,000 per year

Job Level

Junior

About the role

  • Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed
  • Use independent judgement and discretion when handling matters related to assigned accounts
  • Exhibit excellent interpersonal and customer service skills when responding to client inquiries as well as resolving issues
  • Retain and grow book of business by meeting customer satisfaction ratings and by identifying upselling opportunities, creating marketing strategies and collaborating on product enhancements
  • Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers
  • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
  • Create retention strategies with Director, Account Services to create account planning for customers yearly
  • Work with customers to understand and determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training
  • Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization
  • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
  • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
  • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree required
  • 1+ years of experience creating and maintaining successful customer relationships required
  • Healthcare background a plus
  • Sales experience a plus
  • Outstanding interpersonal skills
  • Computer literacy required in Microsoft Office Suite
  • Stable work history required
  • Ability to travel up to 25% of the time
  • Self-starter with ability to multi-task and work autonomously
  • Excellent organizational and project management skills
  • Effective interpersonal and communication skills
Benefits
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementaccount planningmarketing strategiesissue resolutionutilization reportingcustomer trainingproject management
Soft Skills
interpersonal skillscustomer service skillsorganizational skillscommunication skillsself-startermulti-taskingdiscretionjudgment
Certifications
Bachelor's degree